Help and Shipping page

What is the Hot Stitches Guarantee?

All our garments have a 100% guarantee on materials and workmanship. If you are not satisfied with an item please return it and you will receive a full refund.

 

What is the cost of postage and handling?

Within WA $10.00 per order includes Registered Post charges

The rest of Australia $15.00 per order includes Registered Post charges.

For your peace of mind Registered Post has a tracking service where your parcel can be found along its route.

International orders will be assessed and a postage price will be quoted.

 

What are my options to place an order?

Online: Add the goods to the shopping cart

Telephone: Within Australia (08) 9454 7128

International: +61 8 9454 7128

Fax: Within Australia (08) 9454 7083

International +61 8 9454 7128

 

How long will it be before my order is delivered?

Your order will be completed within a week and then allow 1 week for delivery depending on where in Australia you are.

Please advise if you urgently need the garments and every effort will be made to get them to you as soon as possible

International orders depend on where in the world you are situated and how you wish the goods to be sent to you via Airmail or Sea mail

 

What if my selection is unavailable?

We will notify you by email or telephone, you can either make another selection or withdraw your order all money paid will be refunded.

 

Can I purchase goods if I live outside of Australia?

Yes, Hot Stitches welcomes international orders; the currency displayed on the site is in Australian Dollars.

Please email with your order so we can quote the total cost including postage before you proceed with payment.

 

Do you make or alter garments to fit any size?

Yes we do. Please email the measurements to our expert dressmakers.

We will quote on the cost before beginning the order.

 

 Do you alter hems to fit?

Yes we offer a FREE service to adjust the length of pants.

Please include the inside leg measurement to have the garment fit exactly right.

 

Can the garments be washed in nursing home laundries?

 Yes they can. We have chosen the fabrics very carefully with regard to durability; we recommend they be washed at a lower temperature to ensure a longer life. Most fabrics will not require any pressing. We do not recommend the use of bleach as this breaks down most fabrics. All fabrics have been tested before being used in production.

 

Will you design special garments for individual needs?

Yes we will do our best, if you have any suggestions just ask.